Privacy Policy | Sky Glass IPTV

At Sky Glass IPTV ("we," "our," or "us"), we respect your privacy and take reasonable steps to protect your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or services.

1. Information We Collect

Depending on how you use our website and services, we may collect:

• Personal Information: Your name, email address, telephone number, and payment-related information when you purchase or enquire about our services.
• Account Information: Subscription details, login information, account preferences, and information required to provide the service.
• Technical Data: IP address, browser type, device information, operating system, and similar technical details.
• Usage Data: Information about pages visited, website interactions, and general website usage.
• Communication Data: Information contained in messages or enquiries sent by email, WhatsApp, Telegram, or contact forms.

2. How We Use Your Information

We may use your information to:

• Provide and manage Sky Glass IPTV services.
• Process subscriptions, payments, renewals, and account requests.
• Provide customer service, technical assistance, and setup guidance.
• Respond to enquiries and communicate important service information.
• Maintain website security and help prevent fraudulent or unauthorised activity.
• Improve our website, services, and user experience.
• Comply with applicable legal or regulatory requirements.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and monitor performance.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

4. Data Sharing and Third Parties

We do not sell or rent your personal information. Limited information may be shared with third parties when necessary to operate our website and services or where required by law.

• Service Providers: Providers supporting payments, hosting, communications, analytics, security, or other operations.
• Legal Requirements: Where disclosure is required by law, regulation, court order, or lawful request.
• Protection of Rights: Where necessary to protect our users, website, business, property, or legal rights.
• Business Transfers: As part of a merger, acquisition, restructuring, or sale of relevant assets.

5. Data Security

We use reasonable technical and organisational measures to help protect personal information from unauthorised access, disclosure, alteration, loss, or misuse.

However, no website, internet transmission, storage system, or online communication method can be designed to be completely secure. You should also protect your account credentials and personal information.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, resolve disputes, maintain business records, or comply with applicable legal obligations.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it where appropriate.

7. Your Data Protection Rights

Depending on applicable data protection laws, you may have rights relating to your personal information, including:

• Access: Request access to information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of personal information where applicable.
• Restriction: Request restrictions on certain processing activities.
• Objection: Object to particular processing where applicable.
• Portability: Request certain information in a portable format where applicable.

For privacy-related requests, contact us at admin@skyglassiptv.uk. We may need to verify your identity before processing certain requests.

8. Children's Privacy

Our services are intended for adults and are not directed towards individuals under the age of 18. We do not knowingly request or collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social platforms, or communication services. These services operate under their own privacy policies and terms.

Sky Glass IPTV is not responsible for the privacy practices, security, content, or data handling of independent third-party services. We recommend reviewing their policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, legal requirements, or data-handling practices.

Any updates will be published on this page with a revised "Last Updated" date. We recommend reviewing this policy periodically.

11. Contact Sky Glass IPTV

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: admin@skyglassiptv.uk
• WhatsApp: +447877 162001
• Website: skyglassiptv.uk