Refund Policy | Sky Glass IPTV Subscription

At Sky Glass IPTV, we aim to provide a clear and straightforward customer experience. This Refund Policy explains when a refund may be available, how to submit a request, and the conditions that apply to Sky Glass IPTV subscription purchases.

1. When Are You Eligible for a Refund?

You may be eligible for a refund when:

• Your request is submitted within 24 hours of the initial purchase.
• The service does not work as described and our support team cannot resolve the issue.
• The service has not been substantially used before the refund request.
• Your request qualifies following review by our support team.

2. When Is a Refund Not Available?

Refunds may not be available when:

• The request is submitted after the 24-hour refund period.
• The issue is caused by your internet connection, ISP, device, IPTV Player, or local configuration.
• Subscription or login credentials have been shared with another person.
• Your account or service use has breached applicable terms.
• The service has been substantially used before the request.
• You change your mind after the applicable refund period has ended.

3. How to Request a Refund

If you believe your purchase qualifies, please contact our support team as soon as possible:

• Contact us through WhatsApp (+447877162001) or email.
• Provide your name, email address, and purchase date.
• Include relevant subscription or order information.
• Explain the reason for your refund request.
• Follow reasonable troubleshooting steps requested by our support team.
• We normally respond within 24–48 hours.

4. Refund Processing Time

If a refund request is approved:

• Refunds are normally processed within 5–7 business days.
• Where possible, refunds are returned through the original payment method.
• Your bank or payment provider may require additional processing time.
• Actual processing times may vary depending on the payment provider.

5. Partial Refunds

In certain circumstances, Sky Glass IPTV may consider a partial refund where a service has been partially used or only part of an order is affected.

Partial refunds are assessed individually based on the circumstances, service usage, and information available during the review.

6. Subscription Cancellation

If you wish to cancel your Sky Glass IPTV subscription without requesting a refund, please contact our support team before the next renewal where applicable.

Cancellation does not automatically create an entitlement to a refund. Any refund request will be reviewed separately under this policy.

7. Technical Issues and Troubleshooting

Before approving a refund for a technical issue, our support team may ask you to check your internet connection, device configuration, IPTV Player settings, login details, or other relevant setup requirements.

Issues caused by third-party applications, unsupported devices, ISP connectivity, local network configuration, or other factors outside our reasonable control may not qualify for a refund.

8. Changes to This Refund Policy

We may update this Refund Policy when necessary. Any revised version will be published on this page with an updated date.

Customers should review the current policy before making a new purchase or submitting a refund request.

9. Contact Sky Glass IPTV

For questions about refunds, cancellations, or your Sky Glass IPTV subscription, please contact our support team:

• WhatsApp: +447877 162001
• Email: admin@skyglassiptv.uk
• Telegram: @IPTV_Fire_stick4K