Refund Policy — Sky Glass IPTV

Last Updated: April 2026

At Sky Glass IPTV, customer satisfaction is our priority. We understand that sometimes things don’t work out, which is why we have a clear and fair refund policy in place.

1. Eligibility for Refund

You may be eligible for a refund if:

  • You request a refund within 24 hours of your initial purchase.
  • The service is not working as described and our technical support team is unable to resolve the issue.
  • You have not excessively used the service before requesting a refund.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The refund request is made after the 24-hour eligibility window.
  • The issue is caused by your internet connection, device configuration, or factors outside our control.
  • You have shared your account credentials with others.
  • You have violated our terms of service.
  • You simply changed your mind about the subscription after the eligibility period.

3. How to Request a Refund

To request a refund, please follow these steps:

  • Contact our support team via WhatsApp (+447400422100) or email.
  • Provide your subscription details (name, email, and purchase date).
  • Explain the reason for your refund request.
  • Our team will review your request and respond within 24–48 hours.

4. Processing Time

Once a refund is approved:

  • Refunds will be processed within 5–7 business days.
  • The refund will be issued to the original payment method used for the purchase.
  • Processing times may vary depending on your payment provider or bank.

5. Partial Refunds

In some cases, a partial refund may be offered if the service was partially used or if the issue can be partially resolved. This will be determined on a case-by-case basis by our support team.

6. Subscription Cancellation

If you wish to cancel your subscription (without a refund), please contact our support team. Your service will remain active until the end of the current billing period.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page. Continued use of our service after changes constitutes acceptance of the updated policy.

8. Contact Us

For any refund-related queries, please reach out to us:

Need to Request a Refund?

Contact our support team via WhatsApp for the fastest response. We’ll review your request within 24–48 hours.

Request Refund via WhatsApp