Refund Policy | Sky Glass IPTV Subscription

Last Updated: August 2026

At Sky Glass IPTV, we aim to provide a clear and straightforward experience for every customer. This Refund Policy explains when a refund may be available, how to submit a request, and what conditions apply to Sky Glass IPTV Subscription purchases.

1. When Are You Eligible for a Refund?

You may be eligible for a refund when:

  • You submit your request within 24 hours of the initial purchase.
  • Your subscribed service does not work as described and our technical support team cannot resolve the issue.
  • You have not substantially used the service before submitting your refund request.
  • The issue has been reviewed by our support team and qualifies under this policy.

2. When Is a Refund Not Available?

Refunds may not be available in the following situations:

  • The request is submitted after the 24-hour refund period.
  • The problem results from your internet connection, ISP, device, IPTV Player, or local configuration.
  • You have shared your subscription or login credentials with another person.
  • Your account or service use has breached our terms and conditions.
  • The service has been substantially used before the refund request.
  • You change your mind after the applicable refund period has expired.

3. How to Request a Refund

If you believe your purchase qualifies for a refund, please contact our support team as soon as possible:

  • Contact us through WhatsApp (+447400422100) or email.
  • Provide your name, email address, and purchase date.
  • Include the relevant subscription or order information.
  • Explain clearly why you are requesting a refund.
  • Follow any troubleshooting steps requested by our technical support team.
  • Our team will review the request and normally respond within 24–48 hours.

4. Refund Processing Time

If your refund request is approved:

  • The refund will normally be processed within 5–7 business days.
  • Where possible, the refund will be returned through the original payment method.
  • Your bank or payment provider may require additional processing time.
  • Actual processing times can vary depending on the payment provider.

5. Partial Refunds

In certain circumstances, Sky Glass IPTV may consider a partial refund. This can apply where a service has been partially used or where only part of an order or subscription is affected.

Any partial refund is assessed individually based on the circumstances, service usage, and information available to our support team.

6. Subscription Cancellation

If you want to cancel your Sky Glass IPTV Subscription without requesting a refund, contact our support team before your next renewal where applicable.

Cancellation does not automatically create an entitlement to a refund. Any refund request will be assessed separately under the terms of this policy.

7. Technical Issues and Troubleshooting

Before approving a refund for a technical issue, our support team may ask you to check your internet connection, device configuration, IPTV Player settings, login details, or other relevant setup requirements.

Problems caused by third-party applications, unsupported devices, ISP connectivity, local network configuration, or other factors outside our reasonable control may not qualify for a refund.

8. Changes to This Refund Policy

We may update or amend this Refund Policy when necessary. Any revised policy will be published on this page with an updated date.

Customers should review the current policy before making a new purchase or submitting a refund request.

9. Contact Sky Glass IPTV

For questions about refunds, cancellations, or your Sky Glass IPTV Subscription, please contact our support team through the following channels:

Need to Request a Sky Glass IPTV Refund?

Contact our support team through WhatsApp for the quickest response. Provide your purchase details and explain the issue so we can review your request within 24–48 hours.


Request Refund via WhatsApp